Emergencies & Response
Do you really answer 24/7?
Yes — a real person, every call, including nights, weekends, holidays, and during storm events. Water and fire emergencies can't wait for business hours, so we don't keep them.
What should I do first when I find water damage?
If it's safe: shut off the water source, cut power to affected rooms at the breaker, move valuables out of the water's path, take photos, and call us at (843) 790-5769. Avoid rooms with sagging ceilings, and never use a household vacuum on standing water.
How fast does mold start after water damage in Charleston?
In Lowcountry humidity, mold can begin establishing within 24–48 hours of a water event — faster than in most of the country. That's why professional drying should start the same day the loss happens, not after the weekend.
Insurance & Costs
Will my homeowners insurance cover the damage?
Most sudden and accidental losses — burst pipes, appliance failures, fire, and the water damage from putting a fire out — are covered by standard homeowners policies. Rising floodwater (storm surge, tidal flooding, overwhelmed drainage) typically requires separate flood insurance through NFIP or a private carrier. We document everything and work directly with your adjuster either way.
Do I have to use the restoration company my insurance recommends?
No. In South Carolina you have the right to choose your own restoration contractor. Insurer "preferred vendor" lists are suggestions, not requirements. Choose the company you trust — we work with all carriers.
What does "Google Guaranteed" mean?
It's a verification badge Google awards to home-service businesses that pass its screening: the owner and business clear a background check, and Google independently verifies the company's license and insurance. In plain terms, it means a third party checked that we are who we say we are before we ever knocked on your door.
Google also backs jobs booked directly through its Local Services Ads with a limited money-back guarantee, under Google's own terms and coverage limits — that guarantee applies to bookings made through that ad channel, not to every job everywhere. Our IICRC certification, South Carolina license, and insurance apply to all work we perform, however you found us.
How much does restoration cost?
It depends on the category of water, how far it spread, and how long it sat — which is why we assess for free instead of quoting blind. For covered losses, your out-of-pocket is usually just your deductible; we bill the carrier directly where possible and use industry-standard pricing your adjuster already recognizes.
I'm in a flood zone. Which policy pays if my ground floor floods?
It depends where the water came from. Water from above (roof leak, burst pipe) is a homeowners claim; water rising from outside is a flood claim. Much of coastal Charleston carries both policies for exactly this reason. We help you document the loss correctly for whichever policy applies.
Process & Timelines
How long does structural drying take?
Typically 3–5 days depending on materials and saturation, verified against IICRC drying standards with daily moisture readings. We show you the numbers — no guesswork, no equipment left running a day longer than needed.
Do you handle repairs, or just the drying?
Both. We handle mitigation (extraction, drying, controlled demolition where needed) and restoration (drywall, flooring, paint, trim) — one company, one point of contact, from first call to final walkthrough.
Will you work with my property manager, HOA, or me if I'm out of town?
Yes — we regularly coordinate with property managers, HOAs, and remote owners, including vacation rentals on Folly Beach and Isle of Palms. We can meet a manager on-site, send photo documentation, and handle authorization by phone and email.
Can you save my hardwood floors / plaster walls / cabinets?
Often, yes — if drying starts fast enough. Our default is restore over replace: specialty drying mats for hardwoods, careful drying for historic plaster, and honest calls about what's genuinely too far gone. It's better for your home, your timeline, and your claim.